Technical support (often shortened to tech support) refers to a plethora enterprises provide assistance to users of technology products.
Technical support may be delivered by using telephone calls, SMS, Online chat, Support Forums, E-mail or Fax; basic software problems can be addressed over the telephone or, increasingly, by using remote access repair services; while more complicated problems with hardware may need to be dealt with in person.
Vsecure is available for our customer 24X7 for assisting there day to day IT related operation problems either of IT hardware or software related. Our team is highly motivated & Available for resolving all issues either by telephonic or taking remote session
We aim at providing a comprehensive suite that includes the following services
All type of Tier-1,Tier-2 & Tier-3 support will be directly from our side any hardware failure related support also consider & work back to back with OEM to get it resolve as per the service line agreement but in this case Vsecure tech-support team will make some arrangement so that end customer work will not impact & there business operation will continue.
Tier-1: We have sufficient no of technical support engineers available which can get the first level problem resolve by telephonic or by mail.
Tier-2: We have tech-support engineers who can take the real time remote session to get the hardware or software related issue resolved.
Tier-3: Hardware replacement tech-support team is also ready in such case if hardware replacement required Vsecure tech support team raises the RMA to the respective OEM & get the hardware as per the SLA commitment.